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Shipping FAQ

How much does shipping cost? 

Items are shipped via UPS or USPS within 1 to 3 business days of when the order was placed. Contact the shop for expedited shipping rates. Transit time can range from 1 to 7 business days. For expedited shipping and international orders, please contact us at hello@hi-sweets.com.

Shipping costs are calcualted in the Checkout Window.

In-Store Pick Up…FREE

California In-State Shipping…$6.95

Out of State Rates

$0.01 to $50.00…$8.95

$50.01 to $150.00…$12.95

$150.05 and up…$15.95

International Shipping

$5.00 to $50.00....$22.95

$50.01 and up...$32.95

Additional shipping charges may apply to orders over $200.00

Additional shipping charges may apply for fragile and large items.

How will I know when my order has shipped?

Have no fear, once we have processed your order, you will receive a shipment confirmation email containing a tracking link.

 

How soon will I get my order?
Orders ship between 1-3 business days of the order date. Transit time (U.S. only) averages 1-3 days (almost all orders are shipped via USPS Priority Mail). For expedited shipping and international orders, please contact us at hello@hi-sweets.com.

 

What if I didn’t receive my order, but the tracking information says it was delivered?
We recommend shipping to a secure, attended location. Unfortunately in this scenario we cannot assist in recovering your package, but in this situation we've found that the package is almost always being held at your local post office. We recommend getting in touch with your mailman if possible, or paying a visit in person to your post office. In rare circumstances, the package will get returned to us, in which case we can issue a refund or offer redelivery.

 

What types of payment do you accept?
We accept all major credit cards: Visa, MasterCard, American Express and Discover. We also accept Paypal.

 

Do you offer gift wrap?
Yes, please add the gift wrap option when you check out. On the shopping cart page (before you begin checkout) is a checkbox to indicate you'd like a gift receipt, and a text box where you can include a note to the recipient.

 

Do you sell giftcards?
Yes! Our giftcards have no additional processing fees and never expire. They can be issued for amounts $25 and up.

 

Can I return my order?
We hope you love every purchase from Hi Sweetheart! But understand if your plans change. Contact us at hello@hi-sweets.com for return details.

 

Do you have a brick and mortar location? 
Yes! And we love visitors, so stop by our shop at 7920 Ivanhoe Avenue, La Jolla, CA.
Monday thru Saturday 10:00am-6:00pm and Sudays 10:00am to 5:00pm.