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Frequently Asked Questions

Orders ship between 2-5 business days from the order date. Transit time (US only) averages 1-3 days (almost all ordered are shipped via USPS Priority Mail). For Expedited shipping & international orders please contact us at

We recommend shipping to a secure, attended location. Unfortunately in this scenario we cannot assist in recovering your package, but in this situation we've found that the package is almost always being held at your local post office. We recommend getting in touch with your mailman if possible, or paying a visit in person to your post office. In rare circumstances, the package will get returned to us, in which case we can issue a refund or offer redelivery.

We accept all major credit cards: Visa, MasterCard, American Express and Discover. We also accept Paypal.

Yes, please add the gift wrap option when you check out. On the shopping cart page (before you begin checkout) is a checkbox to indicate you'd like a gift receipt, and a text box where you can include a note to the recipient.

Yes! Our giftcards have no additional processing fees and never expire. They can be issued for amounts $25 and up.

We hope you love every purchase from Hi Sweetheart! But understand if your plans change. Returns are fo STORE CREDIT ONLY. Seasonal merchandise is FINAL SALE & NON-RETURNABLE after 7 days from purchase.