Most items purchased online are eligible or a full refund (minus shipping costs) within 10 days of delivery.
Once approved, returns must be properly packed, and sent with the provided label. Please note that a $7 shipping and restocking fee will be deducted from your refund amount. Items that arrive to Hi Sweetheart damaged in any way will not be refunded.
Once the package is received, we will credit the original form of payment within five business days. Your banking institution may take additional time to process the return, so please keep an eye on your personal account.
Holiday items are not returnable.
The original shipping amount will not be refunded.